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Subject to stock availability and receipt of payment, orders will be processed within 2-3 working days and posted for delivery. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address. The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Unless otherwise specified on the Website, a set delivery charge will be incurred depending on the delivery terms the User has chosen. In the circumstances of very remote areas not serviced by standard couriers, the Provider will be in contact with the User to arrange an alternative address and price, or delivery to the nearest town to the User that is accessible.

Cancellation of orders by the User will attract a 10% charge for administration costs and, if the order has already been dispatched, it must be returned via courier (on the User’s account), unopened in its original condition and packaging before any refund is processed.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

If on receiving the order the User is not happy with the quality of the purchase or has found it to be damaged, the User must let the Provider’s Customer Care team know immediately (up to a maximum of 48 hours after delivery) on info@anara.co.za (including photographic evidence), and, if validated, the Provider will collect the item/s at the Provider’s expense and provide the User with either a replacement or a refund (at the Provider’s discretion) within 30 days, provided the item is in its original condition and original packaging.